Refund policy
Return & Refund Policy
Sunshine Professional Supplies
At Sunshine Professional Supplies, we are committed to providing a reliable and transparent shopping experience.
30-Day Return Policy
Customers may request a return within 30 days of delivery.
To qualify for a change-of-mind return, products must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
Opened or used automotive chemical products are not eligible for change-of-mind returns.
Products purchased on sale are subject to the same return conditions unless clearly marked as final sale before purchase.
How to Request a Return
To request a return, contact us at:
contact.sunshineproducts@gmail.com
Please include your order number, product details, and reason for the return.
All returns require prior authorization from Sunshine Professional Supplies.
Do not ship any items back without receiving written return instructions.
Return addresses are provided on a case-by-case basis and may be located in the United States or internationally.
Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs, including applicable international shipping charges.
If a product arrives damaged, defective, or incorrect, we will arrange an appropriate resolution at no additional cost to the customer.
We do not charge restocking fees.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly, preferably within 30 days of delivery.
Please provide your order number and clear photos or videos showing the issue.
We will investigate and offer an appropriate replacement or refund.
These procedures do not limit your rights under applicable consumer protection laws.
Refund Processing
Once an eligible return is received and inspected, or a refund is otherwise approved, we will process the refund within 10 business days.
Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Original shipping charges are generally non-refundable for change-of-mind returns. If the refund results from our error or a defective or incorrect product, applicable original shipping charges will also be refunded.
Order Cancellations
To request an order cancellation, please contact us as soon as possible.
Orders may be canceled before they enter fulfillment processing. Once shipped, orders are subject to the applicable return policy.
Lost or Delayed Orders
If your order is lost or significantly delayed, please contact our support team.
We will investigate the shipment and arrange an appropriate resolution based on the circumstances and applicable law.
Contact Information
Sunshine Professional Supplies
Email: contact.sunshineproducts@gmail.com
Customers may request a written copy of this policy by email.
Thank you for shopping with Sunshine Professional Supplies!